Thank you for your interest in the Kentucky Lottery. Our automated process was unable to verify your age and identity as required by state and federal law. To activate your Kentucky Lottery account, we will need you to provide the following additional documentation for our team to review:
Required
You must submit a valid ID to proceed with activating your account.
Document to confirm Address and Identity
- Acceptable documents include current Driver's License, Government Issued ID, or Voter Registration Card.
- Document must clearly display the full Name, Address, and DOB as recorded on registration.
- Front and back are required.
- Please do not provide a copy of your military ID as a form of photo identification.
Optional
Once your ID has been reviewed, our team will reach out if you need to provide documentation from the categories below. If you believe these documents will be necessary, you may include them with your initial submission.
Document to confirm Social Security Number and Identity
- Acceptable documents include Social Security Card (card must be signed, front and back required), W-2 Form, or 1099 Form.
- Document must clearly display the full 9-digit Social Security Number and full Name as recorded on registration.
Document to confirm Name or Address change
- Acceptable documents include Utility Bill (must show current name and address), Marriage Certificate, or Divorce Decree.
- Document must clearly display your Name or Address if either is different from the document(s) provided to confirm Address and Identity.
Please use the form below to upload the requested document(s). Once you have attached everything, select "Submit" at the bottom of the page to securely send your files for review. Your uploaded documents must be original and may not be expired. The scanned images must be in color, clear and legible, and include the front and back of the document.
After submission, our team will review the documents and contact you about next steps within 7 business days. If you have questions, need assistance, or would like to check on the review status of documents you’ve provided, please contact Customer Service at 877-789-4532 or Chat with us.
Kentucky Lottery is not liable for any unrequested, confidential information that is uploaded. Uploading documentation is optional, but without information to verify your identity we will be unable to successfully complete your request. Documentation will be used for verification purposes only. After documentation is reviewed, it will be deleted.
KYC DOCUMENT UPLOAD
